30-Day Returns

Thank you for shopping at KINGCHII. We value your satisfaction and strive to provide high-quality pellet grills and smokers. If you are not entirely satisfied with your purchase, we are here to help.

You have 30 days from the date of delivery to initiate a return. To be eligible for a return:

• The item must be unused, in the same condition that you received it.
• It must be in the original packaging.
• A receipt or proof of purchase is required.

Return Shipping Process

Before returning your item, please contact our customer service team to obtain a return authorization. All returns must be shipped to our designated overseas warehouse at the following address:

Note: Customers are responsible for paying their own shipping costs for returning items unless the product is defective or the return is a result of our error.

Refunds

Once your return is received and inspected by our warehouse team, we will notify you of the status of your refund.

• If the returned items are confirmed to be complete and in satisfactory condition, your refund will be processed to your original method of payment within 3–5 business days.
• Please allow a few business days for the transaction to reflect in your account depending on your bank or card issuer.

3-Year Warranty

At KINGCHII, we stand behind the durability of our products.

• All our pellet grills come with a 3-Year Limited Warranty from the date of purchase.
• This warranty covers defects in materials and workmanship under normal use.
• If a hardware defect arises and a valid claim is received within the warranty period, we will provide replacement parts or repair the unit at no charge.