Refund policy

Return & Refund Policy

Thank you for shopping at KINGCHII. We value your satisfaction and strive to provide high-quality pellet grills and smokers. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns

You have 30 days from the date of delivery to initiate a return. To be eligible for a return:

• The item must be unused, in the same condition that you received it.

• It must be in the original packaging.

• A receipt or proof of purchase is required.

2. Return Shipping Process

Before returning your item, please contact our customer service team to obtain a return authorization. All returns must be shipped to our designated overseas warehouse at the following address:

• Recipient: Hanna (YR95)

• Address: 889 S Azusa Ave

• City: City of Industry

• State: CA

• Zip Code: 91748

• Phone: 626-295-9654

Note: Customers are responsible for paying their own shipping costs for returning items unless the product is defective or the return is a result of our error.

3. Refunds

Once your return is received and inspected by our warehouse team, we will notify you of the status of your refund.

• If approved, the refund will be processed to your original method of payment.

• Please allow a few business days for the transaction to reflect in your account depending on your bank or card issuer.

4. 1-Year Warranty

At KINGCHII, we stand behind the durability of our products.

• All our pellet grills come with a 1-Year Limited Warranty from the date of purchase.

• This warranty covers defects in materials and workmanship under normal use.

• If a hardware defect arises and a valid claim is received within the warranty period, we will provide replacement parts or repair the unit at no charge.

5. Contact Us

If you have any questions on how to return your item or need warranty support, please contact us at:

• Email: kingchiiofficial@outlook.com

• WhatsApp: +852 6211 9162

   

  If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

  If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

   

   

  Order Cancellation Policy

  Customers may cancel their order within 24 hours after placing the order.

  Once we receive the cancellation request, we will process it within 1–3 business days.

  If the customer requests to cancel the order before the order has been shipped, and the request is made within the cancellation period stated on our website, the order can be cancelled.

  Please note that once the order has been shipped, it can no longer be cancelled. In that case, the customer may request a return according to our return policy.